Return Policy
Last updated on June 3, 2022
At [Your Company Name], we strive to ensure our customers are completely satisfied with their purchases. Our return policy is designed to provide you with a straightforward process for returning items.
**Eligible Items for Return**
You may return most items within [number of days, e.g., 30 days] from the date of purchase, provided they meet the following conditions:
- Items must be unused and in their original packaging.
- Items must have all original tags and labels still attached.
- Items must not be marked as non-returnable at the time of purchase (e.g., clearance or final sale items).
**How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our customer service team at [customer service email or phone number] or visit our website at [website link] to request a return authorization.
2. Pack your item securely, including all original packaging, manuals, and accessories.
3. Ship the item back to the address provided in the return authorization.
4. Please retain a copy of your shipping receipt for tracking purposes.
### **Return Shipping Costs**
- If the return is due to an error on our part (e.g., wrong item sent, damaged item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
### **Refund Process**
Once we receive your returned item and verify its condition, we will process your refund within [number of days, e.g., 7-10 business days]. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
### **Exchanges**
If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
### **Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at [customer service email or phone number]. We will arrange for a replacement or refund at no additional cost to you.
### **Contact Us**
If you have any questions regarding this policy or need assistance with a return, please reach out to our customer service team at:
Email: [your email@example.com]
Phone: [your phone number]
Website: [your website link]
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Before returning any products, please be sure to contact us at shesupplychains@gmail.com. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.